doctors, about us

Who We Are

Quality, trust, customer satisfaction, and competitive prices are the cornerstones wherein Med Supply Solutions was built in 2016. We continue to uphold these values in delivering reliable medical cosmetic and orthopedic supplies to healthcare professionals, clinics, and medical facilities globally.

Our Mission

Our priority is the safety, security, and satisfaction of our customers. We aim to build long-term relationships with our customers and suppliers through impeccable service and utmost integrity and respect. We source only top-quality and premium products from manufacturers that comply with our high industry standards so we can offer the most cost-effective products to our customers.

Our Vision

We want to make aesthetic and medical supplies more accessible and affordable to healthcare professionals all over the world. Our commitment to procuring top-quality products, offering the most competitive prices, and providing secure shipping of supplies in a timely manner, keep us aligned with our vision.

What We Offer

From cosmetic injectables, orthopaedic injectables, skincare, aesthetic solutions, and much more, we have a wide collection of exceptional and genuine products from the most trusted and reputable brands. All our products undergo stringent quality control before they are safely and reliably shipped to our customers worldwide.

Your Satisfaction. Our Priority.

We value you and your needs. We’re looking forward to building a strong and long-lasting relationship with you. We have a team of international experts on-board who make sure your business needs are met within the right timelines.

We’re looking forward to hearing from you!

– The Med Supply Solutions Team


FREQUENTLY ASKED QUESTIONS

Can I order from Med Supply Solutions if I live in another country?

Several regions of the world can order medical supplies through Med Supply Solutions. If you are unsure if you can place an order from your location, contact us. Importation and abiding to your local laws and regulatory authorities’ requirements are solely your responsibility.

When can I contact Med Supply Solutions customer service?

You can contact a customer service associate by phone Monday – Friday 9AM to 6PM EST. You can also contact us by email and we will reply within the next business day.

What currency does MedSupplySolutions.com use?

All prices listed on our website are in U.S. dollars. When you check out, we will tell you your total order amount. All orders are ex-works at the shipping location.

Which payment method can I use on MedSupplySolutions.com?

We accept the credit cards Visa and Mastercard.

How much does shipping cost?

To most regions, shipping is free for orders totaling more than $250. For smaller orders, there will be a $50 shipping charge. Some areas of the world, such as regions outside of Europe, North America, Central America, and the Caribbean, may incur additional shipping charges but we will notify you before charging your credit card.

When will my order arrive?

Because we serve a wide geographical area, it is difficult to say an exact arrival time for your order, but they usually arrive in about 7-10 business days. When you place your order, we will try to give you a better idea of when it will arrive. In the rare event that an item you order is out of stock, we will notify you when you place your order of when we expect to send your order.

What difference is there between these products and the ones I usually buy?

When you purchase products through Med Supply Solutions’ service, there may be differences in the cosmetic appearance of the package. This is because multinational manufacturers package their products according to the requirements of the distribution country. There are many cases where products are manufactured overseas, and different companies receive marketing rights to specific regions from the patent holder. One example is RESTYLANE®, which is marketed by Medicis in North America and Q-Med AB in Europe. For most products, one manufacturing facility produces all the products for different regions of the world, and that facility is approved by multiple regulatory agencies such as Health Canada and the MHRA. If you have any questions or concerns about the products available through Med Supply Solutions, simply contact our customer service associates and they will be happy to help.

What if I am interested in purchasing a product that is not on MedSupplySolutions.com?

We specialize in particular types of medical supplies, but if there is anything you are interested in purchasing but you do not see it on our website, please contact our customer service associates. They will be happy to check if the product you would like is available.

Do you price match your medical supplies?

If you have ordered the same medical supplies from another company, we will try our best to meet or beat those prices. If the terms of purchase at that company are equivalent to ours, just send us that information along with proof of the competitor’s price on your recent order, such as an invoice.

What if I have other questions about Med Supply Solutions?

Our customer service associates are available during business hours to answer your questions. You can contact Med Supply Solutions by email, phone, or fax.

Do you offer any incentives for referring clients to you?

Yes we do! If you are an existing customer of ours and you refer a new client to us, we will give you $399 and the person you refer $399 in account credit. Use this credit towards the purchase of any product. The credit for a total of $399 will be applied to your account immediately once the person you referred accumulates $2000 in placed orders. We email you when this happens and when they initially sign up their account. If you are interested in referring a new client, ask them to mention your name when opening a new account. You can also tell us their name and contact information so we can reach out and tell them the benefits of buying their medical supplies at Med Supply Solutions.