Shipping is completely free to most regions if your order is more than $250, but if you order less than $250, there will be a $50 shipping fee. Some areas of the world, such as regions outside of Europe, North America, Central America, and the Caribbean, may have additional shipping charges but we will notify you before charging your credit card if this is the case.
Depending on your region, shipping methods may vary, and all orders are ex-works at the shipping location. It is solely your responsibility to comply with your local laws and regulatory authorities when you are importing products. Arrival time may vary, but most orders arrive in about 7-10 business days.
We ship non-temperature sensitive products in cardboard boxes with protective cushioning, but we ship temperature-sensitive items in a thermo-regulated package with ice packs, which should help protect the products for up to ten days.
If your temperature-sensitive package arrived with an internal temperature of above 8 degrees Celsius, if your package arrived damaged, if we misrepresented the product packaging when you placed your order, or if the product was proven inactive upon use, you may qualify for a refund. Keep temperature-sensitive packages refrigerated and ship them back with similar cooled and protective packaging. However, contact us first before returning any product. If you are eligible for a refund, you can receive either a replacement product or a full refund.
All returns and refunds are at our discretion and there is no guarantee your order will qualify. Please note that any product defects/issues must be reported within 3 months from the date of purchase in order to receive a replacement or refund. We will not replace or refund any items with issues that are brought to our attention after this period ends.
If you have any questions or concerns about our shipping and return policy, contact one of our customer service representatives.